Refund policy
Refund Policy
Each Studio Fay piece is inspected and packed with care before it ships. Because fashion jewelry is delicate and can be worn at events, all sales are final and we do not accept returns or exchanges, with one exception below.
Wrong item delivered
If you receive a piece that is different from the one on your order confirmation, you may request a refund or the correct piece within 7 days of delivery.
1. Email hello@studiofay.us within 7 days of delivery with your order number and clear photos of the piece you received and the packaging label.
2. We will review within 1 to 2 business days and reply with the next step.
3. If confirmed, we will send the correct piece if it is in stock, or give a full refund to your original payment method within 5 to 7 business days. The wrong piece must be returned unworn and unused, and we cover the return shipping.
Packing and condition video, free on request
Before your order ships, you can ask us for a short video showing your exact piece, its condition, and how it is packed. Email hello@studiofay.us with your order number within 24 hours of placing your order, and we will send the video by email before the order ships.
What is not covered
Once your order has been delivered, we cannot accept returns, exchanges or refunds for change of mind, size, fit, style or color preference, color or finish differences caused by photography, lighting or screen settings, pieces that have been worn, altered or damaged after delivery, or damage or defects reported after delivery. If you have any concern about the condition of your piece, please request the packing and condition video before your order ships.
Late or missing orders
If your order has not arrived within the expected delivery window, email hello@studiofay.us and we will look into it.
You may request a written copy of this policy at hello@studiofay.us.
Last updated: October 23, 2026